We advise all our customers to send their support requests by email to: [email protected]
Note that we can only process emails with a size smaller than 30 MB. So in case of big attachments it's better to send us your model via another tool (e.g. WeTransfer, Google Drive, Dropbox, OneDrive or other similar platforms).
Our customer services team can be reached by phone from Monday to Friday between 9:00-12:00 CET and 14:00-17:00 CET.
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Belgium | +32 11 948620 |
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Netherlands | +31 263 201 240 |
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France | +33 1 84 020 099 |
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Czech Republic | +420 530 501 580 |
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Slovakia | +421 413 216 280 |
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United Kingdom | +44 1 530 448 008 |
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Switzerland | +41 58 201 32 32 |
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Germany | +49 231 999505 40 |
For other countries consult our SCIA Offices page.
During the call our customer service engineers can have a look with you on your computer's screen.
For that please go to sos.scia.net. This will automatically downloaded the Splashtop SOS tool. Make sure that this tool/communication isn't blocked by the antivirus or firewall.
Install the Splashtop SOS tool